(Updated November 2016)
iMemories Inc., and its corporate affiliates (collectively, "iMemories," "we," "our," or "us") are your trusted providers of solutions to capture, preserve and deliver recorded memories for families, communities and organizationsthroughout the United States and Canada. iMemories is dedicated to maintaining and protecting your privacy. This includes the privacy of both your information and your home videos and photos.
What does this Policy cover?
What information do you collect from and about me?
Information You Provide to Us.
We collect personal information (information that identifies you as an individual) and other information from you when you interact with us, such as when you mail or upload your home videos and photos to iMemories; when you register for an accountand use an iMemories Site or place an order for products or subscribe to a service; when you contact our customer service representatives; or when you respond to a survey or enter a contest or sweepstakes that we administer. This information may include some or all of the following:
Information from Other Sources.
If you or an organization you are affiliated with (for example, your child's school, your employer or your place of worship) have engaged with Lifetouch National School Studios or another of our corporate affiliates to create professional photography, video or other digital content that includes you or members of your family, iMemories may host that content and make it available to you to view, share and order. If you submit an order for our products and services through one of our retail partners, we will receive your contact information from that retailer so that we can fulfill your order. We may also obtain data that is publicly available or from trusted third party sources (such as information to validate or update your address or other demographic information) and use it to improve the accuracy of and add to what we know about our customers.
Information You Provide About Others.
Information from Social Networking and Third Party Services.
Other information about you.
How does iMemories use the personal information it collects about me?
We responsibly limit the use and disclosure of your personal information. We may use your personal information for the following purposes:
Your Content remains your property. iMemories will only use Your Content to fulfill your orders and otherwise as directed by you.
We may also be required to share or transfer your personal information or Your Content in other, limited circumstances, for example, to respond to judicial process, to comply with state, federal or local laws, to protect the security or integrity of our databases or website, to take precautions against liability, in the event of a corporate reorganization or, to the extent required by law, to provide information to law enforcement agencies.
How does iMemories protect the privacy of my videos and photos?
We are committed to keeping Your Content private and secure. We will never make your photos publicly accessible, except as directed by you or as otherwise noted in this policy. Please be aware that, in order to provide quality products, the iMemories employees and agents who work to digitize Your Content, fulfill your order or provide you with customer support may see your home videos and photos in the course of performing their jobs.
iMemories is designed so that you can control who may view Your Content. Sharing your home videos and/or photos electronically through iMemories is one of the key benefits we offer. Please note that if you choose to post a link to your iMemories home videos and photos on your own or others' Web sites, or if you share your photos with your friends or family members and they post your share invitation on a Web site or forward to other individuals, these home videos and photos may be made accessible to others who view the e-mail invitation or visit these Web sites. Be sure to make your wishes known to those you share Your Content with.
What choices do I have about your use of my personal information?
The goal of our marketing and promotional efforts is to inform you about our products and services, including special promotions, that may be of interest to you. We may use your contact information to inform you of offers. However, if you are contacted and do not wish to receive further marketing communications, use the means by which you were contacted to let us know. If contacted by postal mail, return the mail to the sender. If contacted by e-mail, reply to the e-mail sender or use the unsubscribe mechanism within the email. You may also unsubscribe to certain types of notifications through your account "Profile" settings on the iMemories Site.
We will act promptly to honor your request and remove your name from the sender's marketing list. However, even if we remove your name from use in marketing programs, you may still receive communications from the sender for non-marketing purposes, for example in connection with a pending order or customer service issue.
How can I review and update the personal information you have about me?
If you would like to review, correct or delete your personal information, or if you are the parent or legal guardian of a minor and would like to review, correct or delete that minor's personal information, you may be able to do so by logging into your account with the iMemories Site. If not, please contact us (see For further information below). There may be times when we are unable to fulfill your request - for example, if providing access to your personal information would reveal confidential commercial or proprietary information or personal information about someone else (and we cannot separate your data), if we are prohibited by law from disclosing the information or if we have a legal obligation to retain certain data. We may require additional personal information from you for the purposes of verifying your identity and rights.
How does iMemories safeguard personal information?
iMemories has implemented safeguards reasonably designed to protect against unauthorized access and disclosures of personal information under its control, including appropriate technical, physical and administrative safeguards and security measures. These safeguards include firewalls and the use of Transport Layer Security (TLS) to encrypt pages when collecting or transmitting sensitive information such as your password or credit card information. Please be advised, however, that despite these measures, no website, application, database or system is completely secure or "hacker proof"; accordingly, we cannot guarantee that our information security safeguards will never be compromised.
Other Information about this Policy
Your California Privacy Rights
Under California law, a California resident with whom a iMemories Company has an established relationship has the right to request certain information with respect to the types of personal information the company has shared with third parties for their direct marketing purposes, if any, and the identities of those third parties, within the immediately preceding calendar year, subject to certain exceptions. All requests for such information must be in sent by email to privacy@iMemories.com.
Additionally, California residents under 18 who are registered users of a website can request removal of content or information posted by the user on this Site by emailing privacy@iMemories.com with "California Minor Content Removal Request" on the subject line and in the body of your message. Please specify in your request the URL of the website to which your request relates and the specific information or content you posted for which you are requesting removal.
The iMemories Site is intended for use by general audiences. We do not knowingly collect personal information from children under the age of 13. If a child has provided personal information through the iMemories Site, we ask that a parent or guardian contact the iMemories Site in writing at 11000 Viking Drive, Suite 400, Eden Prairie, MN 55344, Attention: Privacy Office or by email to privacy@iMemories.com and we will respond accordingly.
No control of third party sites
Please be aware that websites that link to the iMemories Site, or which the iMemories Site links to, may collect personal information about you. You should consult the other sites' privacy policies as we have no control over information that is submitted to, or collected by, these third parties.
By using the iMemories Site, you consent to our use of your information as described in this Policy. As we implement new technology and introduce new services, or in response to changes in applicable laws or regulations, we will update this Policy, so we encourage you to review it often. We reserve the right to change this Policy at any time without advance notice. We will identify an updated version of this Policy with a revised effective date. Changes to our Policy will become effective when posted. If these changes materially affect how we use personal information collected from you prior to the date of the revised Policy, then we will obtain your consent to the revised Policy before applying it to that personal information.
For further information
For further information regarding this website privacy statement or related iMemories policies and procedures, please contact: Privacy Office, iMemories Inc., 11000 Viking Drive, Eden Prairie, MN 55344; e-mail:privacy@iMemories.com