What is an iMemories Account?
iMemories features a premium online account where you can upload, watch, share, organize, label, edit and create DVDs of your home videos, as well as photo CDs. Additionally, an iMemories account allows you to collaborate with studio creative directors for making movie &music montages and picture slideshows.

How do I get to My Account from your website?
Click the "Log In" option at the top navigation bar on the main website. This will take you to a new page where you can enter your Username (your email address) and your Password. We will send you a confirming email that will allow you to Log In on your next visit.

Why do I need an iMemories Account?
An iMemories Account will allow you to instantly upload videos and photos and order a SafeShip Kit to send us all your media assets you wish to be digitally re-mastered. The iMemories Account is your private and secure online "Theater" for viewing and "Studio" for organizing, creating DVD’s and developing lists of priceless moments you wish to instantly share.

How do I watch my videos?
First, log in to your account from the iMemories website. Then, click on the "Watch" box on the left-hand side of your account page and you will be taken to your personal theater where you can then choose your video. Here you will see snapshots of your videos. To view any of the videos, simply click the "Watch" option located at the bottom right of each snapshot box.

How do the controls work for playing videos or photos?
While the online experience has many controls, the most used are when you’re viewing your videos or photos. You can pause, rewind, fast forward or adjust the volume simply by clicking any of the buttons located directly below your video. You can also use the slider bar to fast forward or rewind your video during play. Or, at the end of any video or clip, you are given an overlay screen where you are able to replay, share, watch the previous video or watch the next video.

You said you made my video into scenes, how do I find these?
Most times you will find help or controls either adjacent to your video or in the top navigation bar. This is where your clips or scenes are located. At any time you are viewing your video, you can click on the option in your top navigation bar that says "Clips." The video will stop playing and you will be taken to a new page that shows all of your scenes in separate boxes. Be sure to notice the option at the bottom right-hand side that lets you know if you have another page of clips from this video. To view those, simply click the arrow.

Is there a way to see what is in these clips before playing them?
Choose which clip you would like to play by taking your mouse and hovering over the bottom part of the clip. A magnifying glass will appear in the lower right-hand corner of the box. Hover over the magnifying glass with your mouse (don’t click, just hover) and a small box will pop up. In the lower right-hand side of this new thumbnail preview, there is a button that says, "Play This Clip." Simply click that button and your clip will begin playing in your theater.

How do I get back to all of my videos from the clip page or the theater?
In your top navigation bar there is an option that says "My Digital Media." Click that option and you will be taken back to the page that has all of your videos available for viewing in your personal theater.

I sent in more videos than I see on this page; where are they?
Notice the "More Projects" option at the lower right-hand side of the "Watch" page. Click the arrow and you will see more of your videos. Remember, there may be two or more pages to view. So that you get to starting watching and enjoying your movies, iMemories post them as they leave our editors. As such some of your videos may still be in staging and not live on the site, check your email as we confirm the number of videos posted and confirm when the entire order is online.

How have you organized my media?
After digitally re-mastering all of your videos and photos, iMemories has placed all of your media into your own personal library. All of your videos have been placed in a video folder and all of your photos have been placed in a photo folder inside of your library. To get there, simply log into your "Library" account by choosing the Create option.

How do I label my video albums and photo albums?
Once you are in your iMemories library, you can organize, label and view your videos and photos. To label video albums, click on the video folder to open it and all of your videos will appear. Hover your mouse over the video you wish to re-label and a magnifying glass will appear. If you hover over the magnifying glass, a thumbnail preview will appear and at the top of the thumbnail where you see the existing video name, you can click and edit the video label. To label photo albums, follow the same steps as labeling video albums but open your photo folder instead. To create and label your favorites use the playlist feature. Here you can label the playlist upon creation and re-label as you deem fit by following the same instructions for Videos or Photos above. Changing your labels in a playlist does not affect the labels of the same clips in another folder.

How do I label my video clips and individual photos?
You can label individual video clips and photos anywhere you see a thumbnail preview (see labeling video albums and photo albums) or, if you are viewing your clip or photo in the library, you can label using the information panel for clips or photos that is adjacent to the right of the media player.

I just want to view all of the clips of my chosen video without watching them; how do I do that?
In the top navigation bar in the library there is an option that says, "Index." Click that option and all of your clips will be shown on a new page. For Videos with more than 12 clips or Photo Albums with more than 12 photos, the "Index" to view all or change the order by simply dragging &dropping into the proper order you desire.

How do I play my clips from the Index page in the library?
You are not able to play a clip or a scene inside the index page but you can review its contents. If you would like to play a clip from your Index page inside of your library, hover your mouse over the magnifying glass in your chosen clip and click "Play This Clip" in the thumbnail preview. You will then be taken back to the library to watch this clip on the media player.

What does the little red x mean on my clips in the library?
The red x that you see in the top right-hand corner of each clip when you hover over them is a delete function. If you choose, you can delete unnecessary scenes from your video by clicking the red x. You can delete clips from the viewer in your Library, or on the index page.

What if I accidentally delete a clip?
Don’t worry; you can still get it back. The clip is now in the iMemories recycle bin. You’ll notice a green recycle symbol in the left-hand panel, to the right of the video folder. Click on the recycle symbol and a new box will appear that shows all of the clips you have deleted. To move the accidentally deleted clip back to an album, click and drag the clip to the left hand panel over the video album you wish to add it to.

I know there is more footage on this video; how come there are only 12 clips at the top of my library page?
In your library, check out the top navigation bar. Click on "Index" and you will find all of your clips laid out on a grid. You can view, re-organize and label your clips on the Index page. Or, at the top of the library page where your clips are located in a filmstrip, there is a scroll bar underneath the clips. If you click and hold this button, then move your mouse to the right, the button will slide, revealing more clips at the top of the page.

I am in my library looking at my videos. I can’t seem to find some of them; where are all of my other videos, and where did the Photo and Playlist section go?
Notice the scroll bar that is located on the right edge of the video list panel. This is a “slider control” button that is similar to one you see on websites or word documents. To operate you can click and hold this button with your mouse, then move your mouse down and more videos will start to appear. You will find your other videos at the bottom of this panel along with the folders for Photos &Playlists.

What does the video camera icon in the middle of my clip on the clip Index mean?
The video camera icon that may show up on one of your clips simply means that it is the last clip you watched in your viewer prior to clicking on the Index page. Also, if you return to the viewer by clicking the "Viewer" option in the top navigation bar on the Index page, the clip with the video camera icon will resume playing.

Why are my clips different lengths of time?
iMemories segments your videos into clips based on content. Some of your clips may be longer because the content on the video may contain more minutes of the same event. Others may be shorter because the event you recorded was shorter in length and a logical break was apparent. iMemories® systems and moderators use logical breaks for scenes – not just when the camera was turned on/off or otherwise split for arbitrary reasons.

What is a Playlist?
A playlist is a compilation of clips of your choice – favorites clips/photos, funny clips/photos, individual or family groups of clips/photos, special event celebrations, vacations – whatever theme you choose. You can take different clips/photos from different videos and compile them into one easy to find area. Also, you can create DVDs from these playlists – making organizing and labeling easier for you.

How do I make a Playlist?
Simple. In your iMemories library notice the video panel that contains your video and photo folders. Click on the playlist folder and you will see an option to "Add New Playlist" and you are then immediately able to label it. After you name your playlist, click the green checkmark that says, "Finish," and you will have created a new playlist.

How do I add clips to my new playlist?
To add clips to a playlist, first choose the video album from the video folder in your library. Click on the video album of your choice and then the clips will appear at the top of the page. To add a clip to your playlist, you can drag &drop individual clips or multiple clips into the playlist of your choice. Or, you can choose to "Add to Playlist" from the thumbnail preview of a given clip, and a screen will appear where you can choose one or more playlists to add the clip to.

I want to make a DVD project, how do I start?
First go to your "My Account" homepage. Click on the "Create" box. You will be taken to your iMemories Library. Notice at the bottom left-hand side of the page, there is a green box that says, "Make a DVD." To create a brand new DVD with the videos and clips of your choice, simply click "Create New Project." A box will appear in the middle of your screen for your new DVD project. Simply follow the directions in the box to name your project. Once you have labeled your new project, click the "Create" button and the screen will change to reveal the viewer and a new filmstrip at the bottom of the page. This new area is your new project and where you will add clips and/or videos to your project to be made to a DVD. To add clips and/or videos to your project, click on the "Videos" option in the left-hand panel. Your videos will appear at left. If you would like to add an entire video album to the project, simply drag &drop the album to the new project filmstrip at the bottom of the page. Your video will appear in the filmstrip in clip format.

How do I put clips from different albums onto the same DVD?
To add individual clips rather than entire video albums, first click on a video album in the left panel. The clips will appear at the top of the page. To add a single clip, simply drag &drop the clip of your choice into the new project filmstrip and your clip will appear as part of your new project. To add multiple clips from a single album to the new project, click your mouse on the first clip of your choice, then press and hold the "Control" button on your keyboard (the apple key for MAC users), and click the other clips that you would like to simultaneously add. When you are finished clicking all of the clips you would like to add, continue holding the "Control" key, click on any of the clips you selected and then drag &drop into the new project filmstrip. You will notice that the multiple clips you selected have now been added to the new DVD project. To delete unwanted clips from your project, simply hover over the clip until the red x in the upper right-hand corner of the clip appears and then click the x. The clip will be removed from the project but NOT removed from your video album. Once you have added as many clips and/or videos that you want, you have two options: you can either "Save &Close" to come back to it later, or you can "Order DVDs" immediately.

Can I make a DVD with one of my playlists?
Yes, all you have to do is go to your iMemories Library, click on the "My Playlists" option and choose the playlist that you wish to make into a DVD. From the thumbnail preview of this playlist, you will have the option to "Make DVD." Click on that option and follow the directions to create a DVD.

How many clips and videos can I add to each DVD?
iMemories calculates that for you! Notice at the lower left-hand side of your screen there is an image of a DVD. Each time you add clips or videos to the project, the amount of yellow covering the DVD will increase. Or, using your mouse, hover over the DVD icon in the lower left-hand corner and a box will appear that tells you how many minutes you have remaining on the DVD.

How do I know if a clip has already been added to a DVD project?
If a clip has already been added to any project, a DVD icon with a yellow checkmark will appear in the upper right-hand corner of the clip.

What if I want to change the label for my DVD project?
You can re-label DVDs as easily as you can re-label videos and clips. Notice at the top of the new project filmstrip there is an option that says, "Project Labels." Click that option and a box will appear in the middle of your screen where you can re-label your DVD.

So I have to burn my own DVD?
No, iMemories will do that for you. You simply compile the clips and videos you wish to have on DVD and the order will be placed with the staff at iMemories where your library quality DVD will be burned. Then we will send you the DVD with your customized album cover.

If I like a clip I’m watching and want to add it to a DVD how do I do that?
If you hover over the magnifying glass in the clip at the top of the page as you are viewing, a thumbnail preview will appear. In the thumbnail, click the option to "Make DVD" and a new box will open in the middle of your screen. Any projects that you have started but not yet ordered will appear. Choose which project to add your clip to by clicking the small checkbox to the left of each DVD project, or begin a new project by clicking the "New Project" icon and adding your clip there. Then the item will be added and you will be returned back to the previous screen.

If I "Save &Close" my project, how do I get back to it later?
You have two options. If you are in your Library, look for the "Open Saved Project" option located in a green box in the bottom left-hand corner of the page. If you click this option, a new box will open with all of your projects available for editing, viewing and ordering. If you are on your "My Account" homepage, you can open saved projects by locating the "Recent Projects" section on the lower left-hand side of the page. However, this option only shows your two most recent projects, not all of them. By clicking here, you will be taken to your Library to view your project – you will not be able to edit or order from this option. However, you will be able to access all of your other projects here (see above).

How do I order the DVDs that I have created?
There are two ways to order the DVDs that you have created. You can order a DVD directly after you create it by clicking the tab in the lower right-hand corner that says "Order DVD." You will be taken to a new page in which you can choose what projects you want to order. Simply click "Add to Cart" for each project, and when you are finished, click the "Cart" option at the top right-hand side of the page to review and complete the order. Or, from your "My Account" homepage, locate the "Order DVDs" option in the lower right-hand corner of the page. You will be taken to a new page in which you can choose what projects you want to order. Simply click "Add to Cart" for each project, and when you are finished, click the "Cart" option at the top right-hand side of the page to review and complete the order.

I created a project and ordered a DVD; how long should I expect to wait before I receive it?
Depending on the size of your order, you can expect to get your DVD in about a week to 10 days. Until then, you can watch and share your priceless moments online in your account.

How can I share my favorite videos online with friends and family?
You can share albums, playlists, clips and photos from your personal theater or from your library by way of thumbnail previews or from the overlay screen at the end of any clip. From your iMemories personal theater, you can share entire video or photo albums, or just individual clips or photos. To share entire albums, click the "Watch" option in the bottom right-hand corner of any video, then click on the "Clips" option at the top of the page, and finally click the "Share Album" option at the bottom right-hand corner of the clips page. Or, to share individual clips or photos, simply click the "Share Video" option that appears in the thumbnail preview of each clip or photo. From your iMemories library, you can share entire albums by opening your "Video" or "Photo" folder and clicking the "Share Album" option in the thumbnail preview of the video or photo album of your choice. Or you can share individual clips or photos simply by clicking on the "Share Video" option in the thumbnail preview of the clip or photo of your choice Once you have chosen the video or clip to share, a new box will appear where you can choose a group or a person to share with, or you can manually enter an email address in. Then follow the directions to confirm your share invitation.

What if I already have digital videos and photos on my computer; can I add them to my iMemories Library?
Yes, when we say you can have all of your old and new memories in one place, we mean it! To add digital photos and/or videos from your computer to your iMemories account, simply locate the "Add" box on your "My Account" homepage and click the upload option. You will be taken to a new page that gives you detailed instructions on how to add your digital videos and photos.

I already have an iMemories account online, but still want to send in more footage. How do I do that?
It really is fun once you get going, isn’t it? To send in more media, simply locate the "Store" option on your "My Account" homepage and you can order a SafeShip kit right from your account. We love phone calls too – so if you want to place an order over the phone, you can call us and we’ll send a SafeShip kit out to you.